Details of 1xBet

Details of 1xBet

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Despite providing all requested verification documents, the casino has not responded. The player in Nigeria is experiencing withdrawal issues on 1xbet after they changed the withdrawal options removing the Kuda bank. The casino keeps requesting for documents and delaying responses despite the player complying with all their demands.

There are several tiers of Russian sports that players can bet on as well as other sports from neighbouring European countries. Bet on over 500 selections of sports events such as soccer, politics, MMA, lotto games, cricket, local and international basketball, hockey and top tennis matches. 1xBet United Kingdom has become a hit with gamblers in the country thanks to its extensive selection of sports betting. Punters can place bets on over 60 different types of sports, spread across more than 1,000 daily events. Soccer is by far the most popular sport to bet on in United Kingdom, with plenty of markets available for games all over the world. Punters can download the 1xBet desktop apps available on the website lobby.

The phone support is an added value, not to mention the fact that 1xbet allows phone and telegram sports bets. Apart from the 1xCasino native tables mentioned above, 1xBet also features Evolution Gaming’s Arabic, Swedish, London, and Deutsches Roulette tables. The live chat service integrated into Evolution’s software will enable the players to interact with the dealers in their native language.

  • If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision.
  • The casino keeps requesting for documents and delaying responses despite the player complying with all their demands.
  • At the same time, the Russian league ended weeks ago before entering the championship play-off stage involving the top eight teams on the table.
  • Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately.
  • But the chances of winning become harder when you place more bets with higher totals involved.
  • However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information.

You’ll notice all the odds on the site for different events, including traditional spread, moneyline, and over/under bets. You’ve also got the option to bet on live sporting events as they occur. These include bets on things like how the score of a game or match may change. By using the 1xbet promo code for unlocking and using the free bet bonus, PROTIPSTER, you can receive an enhanced welcome bonus. The offer is an improvement over the standard 100% match bonus of up to €100. Free Bets are paid as Bet Credits and are available for use upon settlement of bets to the value of the qualifying deposit.

The player from Peru is experiencing difficulties withdrawing his funds. The complaint was rejected because the player did not respond to our messages and questions. The player from Argentina couldn’t redeem match bonus on his first deposit of the day.

He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. The player struggles to verify his account for yet unknown reason. ”Inform2Tuhim” from India complained about the fact that the three deposits he had made 3 months ago were still not credited to his player’s account.

They have lots of incredible gifts to give away, so make sure to check out their website for more information about what they have on offer. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The RTP on it is matching that of European Roulette (97.30%) which means that you give up nothing, but get to play a much more exciting variation of live roulette.

At least 3 events within the accumulator must have odds of 1.40 or higher. ”Tovarch” from Ukraine complained that he hadn’t received the full amount of his balance because casino kept 10% of the withdrawal funds (around 250$). They claimed that they had fulfilled the obligation to the player according to their T&C. Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately.

Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response.

The wagering requirements are set at x35 and the maximum bet (until the terms are met) is capped at €5. The members will have only one week to meet the playthrough terms, but the good news is that the value of any bet wagered in 1xGames will be counted double. In other words, if you submit a €5 bet, the system will record it as a €10 bet. 1xBet live casino lobby is one of the strongest operator’s suits, featuring a vast selection of low, medium, and high-limit roulette, blackjack, poker, and baccarat variants. In addition to the studio streamed live sessions, 1xBet casino members will also be able to play at the land-based casino tables located inside Portomaso casino in Malta. The website has a standard array of support options in live chat, e-mail, and phone support, with a 24/7 availability promise.

The 1xBet welcome offer is credited as bonus funds, which you can use to place bets, but you can’t withdraw the bonus stakes as real cash. You should also know that you can’t place multiple bets on the same event and expect it to count. Another thing that we learned is that even if your bets placed with bonus funds do really well, you can’t actually withdraw more than the bonus value you received in the first place. Sign up for your 1xBet account, go to your account section and make sure you’re opted in for sports bonuses.

After the investigation and studying proofs from the casino, it was concluded that the player has forged submitted documents. The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake.

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total.

You can then state details on the payment method you will utilize. If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. The Gambling Commission do not provide comment on any information held regarding specific action unless it is in the public interest to do so. As such, we are unable to confirm or deny whether we hold any information within the scope of your request. The PR News Blog is One of the Best Source of the Latest News and Trends Happening Around the World.

Mobile betting is also available at 1xBet thanks to the convenient mobile app from the site. You can enjoy live betting and other forms of casino action with the app. 1xBet also makes it easy for people to place bets on many events at once.

The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player’s account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response from the player. The iOS app makes it easy for you to enjoy live events without trouble as long as you have a reliable internet connection to make sure that you get the live betting odds in real-time.

You will get a welcome bonus of up 200% up to KES when you use the promo code PROTIPSTER. Be sure to use this service if you’re aiming to find an answer to whatever issues you have when on the site. Be aware during the deposit and withdrawal process that 1xBet uses different currencies for gameplay. You have the option to choose the currency equivalent that you wish to play with while on the site. The total is one of the lowest you’ll find in today’s online casino world. The best part of placing an accumulator bet is that you can do it with many sports in mind.

We use dedicated people and clever technology to safeguard our platform. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Given the points considered, disclosure of the information would be damaging to the Commission as a regulatory body which serves to protect the wider public interest. This would result in making it more difficult for the Commission to achieve its regulatory aims. We acknowledge that there is a legitimate public interest in promoting the accountability and transparency of the Commission.

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

The weather forecast is for scattered showers on the match day in Chester-le-Street with a high of 19 degrees Celsius. At the same time, the Russian league ended weeks ago before entering the championship play-off stage involving the top eight teams on the table. CSKA Moscow finished 2nd on the table with 59 points from thirty matches in the regular league.

Player’s winnings are blocked.

You can place your bet with many sports in mind, or you can stick with only one. The flexibility of the wager makes it one of the most popular features to review. Check with the 1xBet website on occasion to see what things are available. Some special deals may be available during some significant sporting events, or when new casino games are introduced. The terms for each promotion should be labelled throughout the site. To start, let’s look at how you can attain the 1xBet welcome bonus.

Make sure you’re signed up to receive sports offers, and then it’s a matter of making a qualified deposit with an accepted payment method. It’s an easy way to double your bankroll, and how much you start with is flexible – just remember that the maximum you can claim in bonus funds is up to €/$100. New punters at 1xBet can claim a 100% match bonus up to €100 or currency equivalent, as soon as they register and make their first deposit of at least €1. The bonus amount is awarded automatically after the first deposit is completed and the punters provides all required account details. The wagering requirement for this bonus is 5 times the bonus amount.

In order to wager your bonus funds, you’ll need to place accumulator bets. It’s a good idea to check the schedule of all upcoming events so that you can plan your accumulators for the best possible chance of a win. If you don’t use your bonus and meet the 5x wagering requirements within 30 days, you’ll lose the rest of the bonus and any winnings that you’ve had.

Easy to Claim – No 1xBet Promo Codes

This means Kenyan players are accepted and welcomed with a smile. When betting on sports, deposits should be swift, secure, and seamless. But that is not always straightforward, except if you move money with ewallets. Deposit quickly and securely to Bet365 using popular ewallets such as Skrill, Neteller, and AstroPay. Discover the ultimate convenience of betting on sports without transaction fees using popular eWallets Skrill, Neteller, and Astropay.

In your email you have requested details on the licence and subsequent suspension and possible ban on the betting and gambling brand 1xBet. It is a balanced wicket at the Riverside Ground that offers an equal contest between the bat and the ball. The bowlers will surely pose a tough challenge to the batters, who once set, can start scoring freely.

If you haven’t got much time, you can also request a callback, so this is a useful addition. They measure up very well with a choice of deals that are available for the life of your account. It all starts very favourably for new customers with a welcome bonus that can be worth up to a generous maximum of 100 Euro.

We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player’s account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.

The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player.

We ended up rejecting the complaint because the player stopped responding to our messages and questions. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.

Yes, UK bettors can gamble at 1xBet without any fear of being scammed. The sportsbook is registered and licensed with reputable offshore gaming regulators that ensure that everything is above board. The betting site accepts punters and you can deposit your GBP to bet on sports events online. 1xBet also supports transfers between accounts, and the members will be able to help each other out with €0.20 to €45 a day (€15 per transaction). The weekly transfers are limited to €75, and the transferred amount must be wagered in full before the recipient submits the withdrawal request.

The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.

The full list of 1xBet payment methods includes all the popular cards and eWallets but there are obscure companies too and you can also access a cryptocurrency option. In order to offer flexible betting wherever you happen to be, the operator has a 1xBet mobile app, and you can use it for both iPhone and Android devices. By backing some of the biggest football teams across the world, 1xBet have developed their profile and have become a popular choice as a regular sportsbook. That’s a real positive for the company, but if you have yet to discover eSports at 1xbet, please read on. Now that you are familiar with the good sides and the bad sides of 1xBet, it’s time to take a closer look at all the games and features you can expect to find on this betting site. We will do an in-depth review of what it’s really like to be a player on 1xBet and what you will find behind the curtain, so let’s get into it.

For e-wallets this process is instantaneous, whilst bank transfers can take up to 5 business days to arrive at their destination. With over 400,000 users using 1xBet, this online bookmaker’s website is not only appealing to look at but it’s simple to navigate. Finding your preferred betting market is easy with user-friendly drop-down menus. You can also change the odds display format to suit your personal preference by using the settings tab. The bonus at 1xBet is a 100% match up to €/$200 or your currency equivalent.

He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts.

According to our research and estimates, 1xBet Casino is one of the biggest online casinos with huge revenue and number of players. MELbet have come up with an Android mobile betting application that will make it easy for you to bet while on the go. We’re constantly improving our applications and use all the capabilities of modern mobile devices. Our main aim is to provide the ultimate user experience, alongside simplicity and security. What virtual sport bets you can place in 1xBet is what you are about to find out in this article. A money withdrawal request may take a couple of days to be processed by the company, then the money should be transferred to the chosen account via the selected method.

He had been expecting a transfer of 5000 CAD and had sent an email to the casino five days prior without receiving a response. He had confirmed receiving the expected amount and was unsure of the remaining balance in his blocked account. We had clarified that casinos could block accounts for any reason as long as they didn’t withhold players’ funds. As the player’s funds were not withheld, we did not assist further.

Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The player from Germany asked the casino to get self-excluded due to his gambling addiction.

Regardless of the license, the reputation of 1xBet is not all that stellar either. Get a personalized bonus from 1xbet on your birthday in the form of a free bet! Right after, you will be able to redeem it in the Promo section on the website. 1xBet offers betting on dozens of different sports, including major ones like football, horse racing, cricket, tennis, and e-sports.

The promo code is available for use throughout many countries where 1xBet is available. But you should learn a little more about what the casino offers and how you can enjoy gaming in many forms. I love the 1Xbet mobile app for placing bets on the go in Cote d’Ivoire. It is fast, responsive, and packed with all the features of the desktop version. Whether you’re at home or on the move, the app makes it easy to bet on your favorite sports. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Bet365 offers the option of funding your account with Paysafecard vouchers to make your bettin… 1xBet even accepts a range of crypto-currencies, including Bitcoin, but also Litecoin, Dogecoin and many more. This bookmaker is popular for the wide range of sports betting markets that it offers, and for being a really flexible operator as they accept punters from all over the world. But when he made a third request, he was finally asked to send documents for verification via land mail and email. After he sent those documents, the casino still didn’t pay him his winning. He contacted the casino numerous times when they just kept giving him the same answer, that they’ve been waiting for his documents.

Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion.

In many betting houses, among which one of them is obviously 1xBet, we can place a bet on virtual sports and win real money from it. The minimum deposit with all of these options is just one Euro, and that’s a very reasonable starting point. There are no maximum levels either so you can add and withdraw as much as you want. You can expect all of your deposits to hit your account instantly while there may be a 48-hour delay to process withdrawals.

We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked 1win promo code to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance.

They include simple bets on the victory of a team or player, score bets, totals, and many other variations. Thanks to this, you can choose the most interesting strategy for you and experiment with different types of bets. As mentioned above, 1xBet is a BIG betting site, which means it can sometimes feel a bit cluttered.

The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.

Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.

Waiting for casino to reply

For optimal convenience, UK players can download the 1xBet app on their smartphone for easy access. You have the option of directly downloading from the website using an Android or iOS operating system device. The 1xBet site is fully compatible with iPhone and iPad devices that use iOS as well as Samsung and many other smartphones and tablets that operate on Android systems. As an instant play casino, 1xBet can be loaded directly from the player’s browser, on both desktop and mobile devices. For easier access, one can simply download and install 1xBet mobile app, compatible with Android, iOS, and Windows operating systems.

Player is struggling with verification due to device limitations.

Every withdrawal attempt resulted in a ‘withdrawal request rejected’ message, citing a payment processing error. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system’s end, not theirs.

The player from Uganda began losing consistently on a specific game at 1xbet.ug, leading to a loss of $11,000, and he suspects that the game might be rigged. The player also mentions severe consequences of his gambling addiction including job loss, homelessness, and suicidal ideation. The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent. The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The complaint was rejected because the player didn’t respond to our messages and questions. The player from Argentina has difficulty withdrawing his winnings of 80 USD.

The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.

You also have the option to place a bet based on how much you want to win. The site will let you know the total amount you are wagering to get the reward. People can try their luck at various poker games with different rules and betting minimums. There is also a live casino section that features live streaming games of roulette, baccarat, and many others.

Trent ‘dropped’ & goalkeeper transfer likely – Latest Liverpool FC News

Reach out to the customer support at 1xBet is available in the language of your choice. There are 58 language options in total and there is a professional customer agent waiting to help you on the other end of the line. To receive assistance, simply send the operator a call back by clicking on the phone icon for immediate assistance. A pop-up will appear on your screen and you will fill it in with the country of origin and they will contact you in a matter of minutes. Rightly, there is growing pressure in the UK to restrict the advertising for betting sites, with gambling addiction an increasingly crippling issue.

Skrill and Neteller are the safest choices to place online bets on sports, and bet365 has been the number one bookie for the pa… If you are ready to start using AstroPay digital wallet for your online transactions in Brazil, here are five easy steps to open an AstroPay account. AstroPay digital wallet supports multiple currencies and is widely accepted by merchants and online gaming platforms worldwide, making it a popular… The list of withdrawal methods is somewhat shorter, but there are still a lot of options, or to be more precise, over 100. The minimum withdrawal is a bit higher than the minimum deposit for each accepted method, but it is still quite low. For example, if you’re using your credit card, you will be able to deposit an amount as low as €2.

The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. As a result, we were unable to investigate further and had to reject the complaint. The player from Pakistan had two accounts with 1xbet, which he had created unintentionally, one on his laptop and one on his mobile.

Check the current offers on the website or in the 1xbet mobile app and don’t miss the opportunity to get additional benefits. In addition, 1xbet offers its customers convenient and secure methods of depositing and withdrawing funds. You can use bank cards, e-wallets, or other popular payment methods. The confidentiality and security of your data are important tasks for 1xbet, so you can be confident that your personal and financial information will be securely protected. The player from Egypt had reported an issue with a deposit he had made on October 31st, which had been deducted from his Vodafone cash wallet but not credited to his casino account.

Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino. He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet. The player from Ukraine is dissatisfied with high unexpected fees.

Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.

The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint. The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses.

You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. 1xBET were allowed to use the players’ images even though players and managers are banned by the FA from having their own personal deal with gambling firms. The FA fined Everton’s Yerry Mina for appearing in a Colombian gambling advert. In the Championship, 17 out of 24 club shirts are sponsored by betting firms. Labour has said that it will outlaw gambling advertising on football shirts if elected. 1xBet Casino is a great place to look for exciting bonuses and promotions.

We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player. The player from Pakistan had had their account with 1xbet closed and over $4100 confiscated, following an investigation into alleged multi-accounting.

They do not discriminate against players from certain countries like some other betting sites do. For example, many UK betting sites do not allow players from Kenya and other parts of the world due to legal reasons. This is one of the reasons why 1xBet has become incredibly popular. Deposits with Neteller to bet365 are no longer possible in the majority of countries.

The minimum deposit amount for this promo is really low, much lower than most other online sportsbooks. If you’re using Euro, you only need to deposit €1, and if you’re playing in CAD, it’s $2, so it’s worth checking the amount for your currency. However, 1xbet offers a no-risk Bet package that gives customers a free bet when an already-placed bet is lost. Experts attribute this to the wide range of betting activities and options, lucrative bonuses, and fair odds.

The bonus money in your deal will automatically appear in your account after the registration goes through. An online search can help, but make sure you can confirm details on a code through multiple sites if possible. Most of these work instantly, but others take a few days to complete. These include withdrawals to your bank account or in the form of a prepaid card. You’ve got an assortment of payment methods to choose from when making your deposit with 1xBet. You can take advantage of your 1xBet bonus after sending over your money in whatever form you prefer.

Make your first deposit and get a 100% bonus up to 122 EUR and 22 Bet Points. If the bonus is credited to the bonus account for sports betting, the wagering requirement will be 5x the bonus amount in accumulator bets. At least three selections in each accumulator must have odds of 1.40 or higher. Users have a wide range of deposit methods including credit cards like Visa and Mastercard along with online wallets like Skrill and WebMoney.

It has support for everyone from English and French to Russian and Turkish. You’ll find information on what streams are available when you search for bets. If you win anything and try to withdraw they will take you through a long verification process and then close your account and take away any money you won.

However, it rewards punters with a 10th deposit bonus and an 8-level loyalty incentive. That is why it offers some of the most lucrative bonuses in sports betting. It also gives gamblers nationwide access to 24-hour live wagers and high-quality video streams. There are other 1xBet customer support options, and there is a local telephone number.

The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details. The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response.

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